1. Provider and scope
HyperSR is operated by Simon Donike under the Hyperalis Labs trading name, based in Manresa, province of Barcelona, Catalonia, Spain. Contact hello@hyperalis.com. See the legal notice for operator information.
These draft terms describe the intended processing service. Public commercial access and live payments remain pending. Examples and benchmarks describe their own evaluation conditions and do not promise a particular result for every scene.
2. Accounts and acceptable use
Provide accurate account information and keep your password, API keys and download links secure. Only submit requests you are entitled to make. Do not bypass limits, access another customer's resources, disrupt the service or use outputs unlawfully. Access may be restricted to address abuse or security incidents; mandatory contractual and consumer rights remain unaffected.
3. Processing requests
Select a supported scene, area and model, then review the server-issued quote before confirming a job. Quotes expire and apply only to the stated parameters. Jobs run asynchronously and can wait for capacity. A queue position is not a guaranteed delivery time.
Supported bands, model version, output spacing and limits are described in the documentation and job details. Unsupported requests can be rejected. Reconstructed detail can contain artefacts or differ from ground truth; a 2.5 m grid does not establish native 2.5 m observational information. Validate suitability for your use.
4. Credits, prices and payments
Processing uses prepaid credits. The server calculates the quoted cost from the area and configured model rate. Credits are reserved on confirmation and charged once after successful completion. A permanently failed job or a cancellation accepted while queued releases its reservation. A running job may no longer be cancellable.
Once purchases are offered, the package, currency, price and applicable taxes must be shown before payment. Credits are granted after verified payment confirmation. The current base rate is €0.25 per km² per processed scene worldwide, with one credit covering one km². There are no subscriptions, automatic renewals or regional price tiers. See the pricing page for prepaid pack sizes and the free signup allowance. Each purchase expires six calendar months after credit issue following confirmed payment; a free grant expires six calendar months after issue. Credits expiring first are used first. New purchases do not extend existing credits. Expired credits cannot fund new processing jobs; reservations made before expiry remain valid until their job resolves.
For payment errors or refund requests, email hello@hyperalis.com with the payment or job identifier. Failed-job credit release and a refund of a credit purchase are separate processes. Statutory cancellation, refund and consumer rights are preserved. Any conditions for immediate performance or loss of a withdrawal right must be presented and accepted where required before purchase; this draft does not waive those rights.
5. Outputs, rights and availability
You may use downloaded outputs in lawful commercial and research workflows, subject to source-data rights and notices. Processing does not transfer ownership of third-party imagery, model weights or service software. Preserve required Copernicus notices described in the legal notice and any supplied dataset attribution.
Download outputs before the retention deadline shown for the job. Signed links have a shorter lifetime and can be renewed while files remain available. The service is not a permanent imagery archive. Final retention and backup policies will be published before commercial use.
6. Availability and responsibility
Processing depends on supported imagery, provider availability and computing capacity. Maintenance, failures and interruptions are possible. No continuous availability or particular processing time is promised by this draft. Nothing here excludes liability or mandatory rights that cannot lawfully be excluded.
7. Privacy, changes and applicable law
The privacy notice describes account, job, billing and technical data. Material changes to service conditions will be communicated before applying to future use; existing purchases and mandatory rights remain protected. Spanish law applies subject to mandatory user protections, with disputes heard by the courts determined by applicable law.